Asterisk’s queue_log can come in handy in many cases (queues in Asterisk can be called ACD). There are systems that go as far as depending solely on the queue_log to operate (including mine).

Every now and then requests requirements for a feature to tell if a call in the queue is being transferred to a queue member (an agent) comes up. I had a workaround that used an AGI script but it didn’t work all the time. I’ve been digging around the source code so that it’s inserted into queue_log instead. After three attempts of hacking one friggin’ line of C code, I finally did it. My sincerest apologies to my COMPRO1 and COMPRO2 professors.

You may get the patch for asterisk-1.4.19 over here.

P.S. I know that watching the queue_log isn’t much of a good idea. I only stole the concept and I wasn’t aware of AMI at that time. Migration plans are on the way.

This entry was posted on Friday, April 4th, 2008 at 02.24.22 and is filed under Geek Cred, Open Source, Software/Code, Techitude, foo, bar and h4xx1ng. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.