Asterisk‘s queue_log can come in handy in many cases (queues in Asterisk can be called ACD). There are systems that go as far as depending solely on the queue_log to operate (including mine).

Every now and then requests requirements for a feature to tell if a call in the queue is being transferred to a queue member (an agent) comes up. I had a workaround that used an AGI script but it didn’t work all the time. I’ve been digging around the source code so that it’s inserted into queue_log instead. After three attempts of hacking one friggin’ line of C code, I finally did it. My sincerest apologies to my COMPRO1 and COMPRO2 professors.

You may get the patch for asterisk-1.4.19 over here.

P.S. I know that watching the queue_log isn’t much of a good idea. I only stole the concept and I wasn’t aware of AMI at that time. Migration plans are on the way.

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